AGENT :    Hello, thank you for calling Iris Rentals. How can I help you?

CLIENT :    Yes, hello there. I’m ringing just to make enquiries about renting a new property and I came across a listing on your website that I’m interested in.

AGENT:    Oh yes.

CLIENT :    I’d like to find out a few more details, if I may.

AGENT :    Yes, of course. Can I take your name?

CLIENT :    It’s Mary Collins.

AGENT :    Okay, Mary. I’m just searching our system for the property details. Is there any information in particular that you were wanting?

CLIENT :    Does the house have a gym?

AGENT :    No, the house doesn’t have a gym, however the house has a large swimming pool, which will be great for exercise and really refreshing during summer.

CLIENT :    Oh wow, that sounds lovely. What is the general layout of the house?

AGENT :    This house is rather unusual as the living room is located upstairs with the bedrooms, and downstairs at ground floor is the dining room, which has a lovely view out over the swimming pool.

CLIENT :    Does the house come with a car parking space on the street?

AGENT :    Oh, there’s no need for that. The house comes with a big garage where you can park your cars and there’s also a lot of room for storage. It’s attached to the house through a door in the kitchen.

CLIENT :    Oh, that’s perfect, it’ll make it far easier to cany my food shopping into the house.

AGENT :    Oh yes, absolutely. You actually don’t even need to take your car to do the shopping as the local supermarket is just down the street. You can walk the distance easily.

CLIENT :    Really? How convenient! Is there anywhere near to the house where I can take my children to play?

AGENT :    Unfortunately there aren’t any playgrounds nearby, but there is a park near the supermarket that would be great for taking your children for a walk. It would also be a great place for you to meet your neighbours.

CLIENT :    Yes, that’s true, I love taking long walks in the park. I’m sure there will be a playground at the local school anyway.

AGENT :    Yes, absolutely. The community has its own primary school and there is a secondary school in the neighbouring community, so there are plenty of resources nearby for your children’s education.

CLIENT :    OK, great. What are the rental costs for the property?

AGENT :    The monthly rent is $980, which is very reasonable considering the size of the house and the amenities that it has to offer.

CLIENT :    Does that figure include maintenance fees and bills?

AGENT :    The bills are not included in that figure, but it does include any maintenance fees for the garden.

CLIENT :    That sounds like a very reasonable price. We were hoping to move in on the 20th of April. Will the house be vacant for that date?

AGENT :    The current tenants of the property are due to leave on the 20th, but the cleaners will need a few days to make sure that the house is clean and tidy. This would make the house officially available on the 23rd April.

CLIENT :    Well everything about the house sounds perfect... exactly what I’m looking for. What date would it be possible to view the property?

AGENT :    I have arranged for the tenant to leave the property on Friday so I can show the house to prospective renters. Would you be able to make that day?

CLIENT :    Yes, I’m sure I could come on my lunch break. Would 1 o’clock be OK?

AGENT:    I’m afraid that I have a meeting at 12.30, so I won’t be able to make that time. I have available appointments at 10.15 and 3.

CLIENT :    OK, in that case can we schedule the appointment for 10.15?

AGENT :    No problem, I’ll book it into my schedule. If you wouldn’t mind arriving 5 minutes early that would be great, just so we can get started on time.

CLIENT:    Sure. What is the address?

AGENT:    The postcode is GA58ER and the house is number 8 on Spring Street. It’s the second right off of Bath Street.

CLIENT :    OK, that’s great.

AGENT :    Do you have any more questions?

CLIENT : Nope.. .thank you for your help. AGENT :    No problem. See you on Friday. Bye!