You will hear a woman asking a shop assistant about DVD players.

Customer: Hello. I’m interested in buying a dvd player . Can you help me as I don’t know very much about them.

Shop assistant: Of course. We sell quite a range . Actually, we’re doing a customer survey at the moment. So I wonder if 1 could fill in this form about you and that will actually help me to advise you on the best DVD player for you.

Customer: OK …

Shop assistant: First of all. your occupation ?

Customer: Um – student.

Shop assistant: OK. Then, have you already got a DVD player?

Customer: No. I’ve never had one hefore.

Shop assistant: And how much do you think you want to spend on a player?

Customer: I’m not sure really – but I have got a budget . My friend said I should allow about £a hundred pounds but I can’t afford over £85, so that’s what I’m working on.

Shop assistant: And do you watch DVDs very often?

Customer Um – depends what you mean by often. I don’t know w hat the norm is – is it about two a week?

I suppose I watch three a month . That’s enough for me!

Shop assistant: Yes (laughs). What sort of films do you like watching then? Action movies?

Customer: (laughs) Not really. My boyfriend always insists we watch science fiction movies but I prefer thrillers something . Somethin? to get your teeth into!

Shop assistant: OK. Just one more. Do you watch other DVDs – ones that are not films – like music or something?

Customer: Not much because I don’t want to spend the money on something I can watch on TV but I occasionally rent out comedy programmes. And I fight with my boyfriend over all the sports DVDs he watches.

Shop assistant: OK. Let me explain a bit to you about the DVD players that are in your price range . First there’s the DB 30 which has only got basic features but it is a bargain at £69. Now all the DVDs come with an after-sales service that starts when the guarantee runs out. As it’s so cheap the db 30 comes with a limited after-sales service as it unlv includes parts. You would have to pay for most of the repair.

Customer: Seems OK.

Shop assistant: Then a slight grade up from that is the xl 643 . This comes w ith an additionalfeature in that it has extra button allowing you to record. That’s quite useful.

Customer: Oh yes. That would mean spending less on DVDs to watch.

Shop assistant: Yes, so you’d make the extra money back on it that it costs. Let me see how much it is … ah. yes. that one’s actually reduced at the moment from 79 pounds to  £71 99 . I think it’s worth the extra myself.

Customer: And is that the same level of after-sales service as the other one?

Shop assistant: Well, you get a bit more for your money because what we are offering is a discount on labour. So you don’t pay the full price if you have to call an engineer out.

Customer: I see.

Shop assistant: Then the last one is this tri x 24 . It’s a very good player and you can use it to listen to your CDs as well as watch DVDs.

Customer: It looks nice – but I bet it’s expensive .

Shop assistant: No, it’s not top of the range. I jet’s see – yes it’s 94 pounds – but. what von hnvc in remember is that, that includes insurance , so you don’t have to pay extra for that. And it comes with a guarantee that’s valid for three years as opposed to the usual one. What do you think?

Customer: Hm, maybe … (fade) …